© 2019 by THINK HOSPITALITY LIMITED

  • Black Twitter Icon

EXPERTS IN THE BUSINESS OF HOSPITALITY

We are a collective of passionate and highly experienced hospitality business leaders that come together to empower growth and development of brilliant hospitality brands.

The team aren’t just consultants, we invest and operate our own hospitality businesses. We have successful careers with backgrounds as executives and directors of leading hospitality businesses, all over the world.

We blend broad industry knowledge and established expertise with data and research, providing recommendations that will have an impact commercially. We see our role as one of empowering leaders, helping you, rather than creating an ongoing need for us and our services. 

OUR LEADERS HAVE WORKED WITH OVER

80 BRANDS IN MORE THAN 30 COUNTRIES

James Hacon​​

Partner & Managing Director

 

James is a multi award winning hospitality marketing, brand & development strategist, he has worked as an executive, consultant and investor to provide strategic advice to more than 50 hospitality brands in more than 10 countries. His experience stretches almost all sectors of hospitality from independent Michelin starred restaurants and boutique hotels through to multi-site restaurant brands and international hotel companies.

He is a sought after hospitality sector speaker, facilitator and emcee, regularly being invited to conferences, forums and dinners across the world.

 

As a respected industry commentator, James is often called upon to share his opinions with the press and writes for many trade publications.

He is the co-founder of the Restaurant Marketer & Innovator, a judge at the Great British Takeaway Awards, an Ambassador for the charity Only A Pavement Away & on the advisory board of the Global Restaurant Investment Forum.

Michael Ingemann

Partner & Chairman

I have a deep and extensive experience leading and improving businesses across Europe. Working hands-on with investors and management teams in the food and hospitality sectors on developing ambitious but achievable strategies, and then getting all the business elements right for executing the plans and achieving the goals.

After completing my MBA from Dartmouth College in the US, I spent a number of years with the consulting firm McKinsey & Company, as founder/CEO of technology firms in Scandinavia and the UK, and working withh private equity firms across Europe.

I'm the chairman, director or advisor of a number of restaurants (from casual to Michelin starred), food, tech and communications companies in the UK, Scandinavia, the US & South America, giving me unique perspectives on what works and what doesn't - and a deep respect for the unique qualities and challenges of each individual business.

Michael is the non-executive chairman of Claus Meyer Restaurants, trustee & non-executive director of the Melting Pot Foundation, non-executive chairman of ICP, non-executive director of Relations People & board member at Kalu. 

Angela Malik

Strategy Director

Angela has a rich 20-year career. She is a qualified CA from KPMG, Imperial College MBA, a top UK chef classically trained from the prestigious Leith’s School of Food & Wine, a successful food entrepreneur and hospitality industry expert. Her extensive experience spans all areas business from bootstrapping restaurant start-ups, raising institutional investment for concept chains, to advising c-suite contract catering industry leaders. Angela is now a leading global strategy and innovation consultant working with SME & blue-chip companies on creation of new profitable commercial verticals in a fast-changing business landscape.

 

As an advisor and board member on the influential Mayor of London’s Food Board she is a trusted go-to contact on the impact of Brexit and other government policy on UK business. 

 

Angela is a sought-out thought leader in the industry speaking and writing internationally on diversity, sustainability and the emerging ‘foodtech’ landscape. She is a recognised broadcaster and award-winning culinary trainer.

 

The first Indian woman contestant on BBC2’s professional chef competition Great British Menu 2017, a founding panellist on Radio 4 The Kitchen Cabinet and numerous appearances on national TV and newspapers.

HELERI RANDE

Associate partner

Originally from Estonia, Heleri has lived in seven countries and holds a Bachelor’s Degree from New York University in Economics and Business, as well as an executive MBA in Hospitality Administration from École Hôtelière de Lausanne (EHL) in Switzerland.

 

After leading Puccini Group’s growth in EMEA for two years, she has partnered with Think Hospitality to deliver on F&B strategy projects helping brands and owners assess the market, find the right concept positioning and/or operator & chef for the properties. Her portfolio includes the likes of Accor, Hilton, Kempinski, EC4 Hotels, SuperCity Group and Marriott.

She is the Contributing Editor of Supper Magazine & programme director at various major events around the world. 

Erin Robb

Partner

Erin has worked in hospitality her whole career and is an expert on customer experience and managing customer service teams. Her background stretches across hospitality within multi-site restaurant groups, independent restaurants and hotels in the UK, New Zealand & Australia, including a Michelin starred outlet.

Her experience includes setting up a central reservation team for a 22 site restaurant group, rolling out customer feedback solutions, implementing a hotel reservation system across multiple properties and setting up front of house teams.

 

She has a calm and approachable manner, making her the perfect addition to the THINK Hospitality team, specialising in operational implementation and team training.

EMILY Chambers 

consultant 

Emily has ten year’s sales and marketing experience within the hospitality industry working for Michelin-starred chefs Jason Atherton and Tom Aikens.

 

Emily is now a marketing consultant specialising in local marketing, business development and sales tactics. Emily’s current clients include Jason Atherton, 2 Michelin Star Moor Hall, software and deli brand Vita Mojo and more. 

 

ROSS Hodgson  

consultant 

Ross has worked with a wide amount of hospitality brands across the UK on brand strategy, campaign development and implementation alongside research.

 

Brands include;  Bills, Punch, Krispy Kreme, Fullers, Rezidor, Casual Dining Group, Banana Tree, Chapel Down, Sodexo, Center Parcs & Orchard Pig..