The recently launched hospitality title ‘Bespoke’ authored by Kamilla Sitwell, that including guest contributions from THINK Hospitality MD, James Hacon, has become the bestselling hospitality book on Amazon.
The book helps its readers to;
Understand why providing customisation and bespoke service is too important to ignore.
Stand out from the ‘sea of sameness’ by creating memorable, individual experiences.
Develop your people so they deliver the bespoke experiences your customers require.
Focus on your brand throughout your guests’ journeys across all your consumer touch points.
Craft your menus to inspire and delight your ever more discerning guests.